FAQs

If you have a question not on the list, please email csc@umcom.org or call 1-888-346-3862.  Customer Service Representatives are available from 8:00am to 4:30pm CT, Monday through Thursday and 8:00am to 2:30pm CT on Friday.

We will be happy to assist you.

General questions
1.    How do I order for my church?
You will need to login to the store as yourself then you will be given the opportunity to associate yourself with a church or organization.

2.    Can I mail or fax my order?
Yes, orders can be mailed to United Methodist Communications, PO Box 320, Nashville, TN 37203, faxed to 615-742-5494 or email to csc@umcom.org


Shipping
1.    How long until my order arrives?
Items are shipped UPS Ground or US Postal Service. Products are delivered in 7 to 10 business days. Items on backorder will be shipped upon availability.

There will be no additional shipping charge if it was part of a multiple order. We always attempt to charge the actual shipping cost. The standard handling fee is $2.00 per order.

2.    Will I receive a tracking number?
Tracking numbers will be included order confirmation email from our technology partners.  If you do not receive a tracking number, contact Customer Service at csc@umcom.org. or 1-888-346-3862.  Customer Service Representatives are available from 8:00am to 4:30pm CT, Monday through Thursday and Friday 8:00am to 2:30pm CT.

 Returns
1.  What’s the process for returning a purchase?
Returns must be within 30 days of the date of receipt of product or license. Customer needs to call customer service for a return confirmation number in order to expedite the credit. This return number should be included on all return correspondence. There will be a 10% restocking fee on all media products that are returned at no fault of vendor/supplier. This includes software, DVD’s and videos.  When returning Microsoft software, the complete order must be returned to receive a credit on your credit card.

If you have questions, contact Customer Service at csc@umcom.org or 1-888-346-3862.

Downloads
1.    I’ve purchased a downloadable file.  Where is the file that I download?
Downloadable files are located in the download section of your My Account. In order to view your downloads, you must first sign in to your account. After signing in, there will be a My Download link under the Orders section to the left. Once you are in the download section, you will be able to view the downloadable products that you have purchased and the status of their availability.

Interpreter Enrollment
1.    Where do I send my Interpreter Enrollment forms?
You can mail them to United Methodist Communications, PO Box 320, Nashville, TN 37203,  fax them to 615-742-5499, email them to enrollment@umcom.org

2.    How do I get my user name and passcode to enter my enrollment forms?
Go to http://enrollment.umcom.org/forgotpassword.aspx.

 Multimedia Resources
1.    Why do I need a CVLI license?
Any resource purchased from United Methodist Communications comes with public performance rights. If you purchase a video from a retail store, you will need this license to legally view it with your congregation or small group study. You will want to check the producer list on the CVLI website to confirm it is covered. 

Calendars
1.  How do I get my e-calendar?
 After placing your order online, you can go to the download section of the My Account and the calendar download will be available there.

2.  Can I download my e-calendar to my iPhone or iPad? 
We recommend downloading your e-calendar file to your computer.  Then when you sync device’s calendar you will have a copy of the e-calendar on your device.  Be sure to scan forward in the dates to the calendar year.