Shipping and Handling
Items are shipped UPS Ground or US Postal Service. Products are delivered in 7 to 10 business days. Items on backorder will be shipped upon availability. There will be no additional shipping charge if it was part of a multiple order. We always attempt to charge the actual shipping cost. The standard handling fee is $2.00 per order.
For fee-based courses, a full refund (100%) of the purchase price will be issued upon request from the date of purchase through the first seven days of the course. A learner may request a one-time transfer within the first seven days of the course to the next session of the same course in lieu of a refund. There are no refunds or transfers offered after the seventh day of the course.
Microsoft license: You will receive an email from CDW with your license and authorization numbers. This email will arrive within 7-10 business days. This email contains the instructions to retrieve your product key codes. Key codes will be needed at time of the installation of your software. We do not support downloads that are delivered directly from Microsoft.
Every two years customers are required to purchase a minimum of five licenses. If you do not order a total of five, we have a filler license that will be added to your order to reach the minimum requirement. These filler licenses are $4.00 each. Maximum charge for filler license will be $16.
Hardware: Hardware ships directly from our technology partners.
Returns must be within 30 days of the date of receipt of product or license. Customer needs to call customer service for a return confirmation number in order to expedite the credit. This return number should be included on all return correspondence.
There will be a 10% restocking fee on all media products that are returned at no fault of vendor/supplier. This includes software, DVD’s and videos.
When returning Microsoft software, the complete order must be returned to receive a credit on your credit card.